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Manager of Customer Success UK – media promotions platform

Permanent @Jefferson Talent Group in Client Services , in Growth & Performance Marketing , in Sales & Business Development
  • United Kingdom, London, Greater London, England, United Kingdom View on Map
  • Post Date : 1 March 2023
  • Salary: £50,000.00 - £60,000.00 / Annual
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Job Detail

  • Career Level Senior Manager
  • Experience 5 Years
  • Industry B2B

Job Description

Manager of Customer Success UK needed for award-winning mobile media and promotions shopping platform

Our client provides FMCG brands with an innovative way to engage consumers and drive measurable in-store purchase, as well as valuable ratings, reviews, and insights.


The company operates across France, Belgium, UK, and the US. It is owned and operated by a leading media and promotions platform in the FMCG space located in Silicon Valley.


The Role

They are looking to hire an experienced, customer-centric, Manager of Customer Success UK. You will have strong relationship building skills, a proven desire to help drive adoption and deliver success.


Reporting into the Head of Customer Success, you will be working with direct and agency customers, key responsibilities will include


  • Customer Retention by ensuring we deliver actionable insights in-line with their requirements.
  • Identifying and qualifying customer growth opportunities to deliver additional value.
  • Creating a culture of advocacy across the customer base
  • New customer onboarding
  • Being the voice of the customer internally


Required Experience/Skills


  • A strong marketing / MarTech / SAAS background in Customer Success or Account Management.
  • Proven experience of building and maintaining Customer relationships.
  • Commercial experience and understanding of the SAAS business model.
  • Risk management.
  • The ability to establish and maintain Senior Stakeholder relationships.
  • Experience running business reviews.
  • Strong empathy for customers and a passion for customer experience.
  • A team player who enjoys working as part of a close group is a must!


Manage Customer Success Activities


  • Ensure that customers are guided through the best way to achieve their goals utilising a new and growing technology.
  • Run regular customer meetings with all key contacts within every one of your allocated customers, as per our playbooks.
  • Oversee new customer onboarding.
  • Undertake and facilitate user training as and when required.
  • Liaise with the Customer Support Execs to ensure post-sales support is fully optimal.
  • Manage customer interactions and outcomes in line with our Customer Success Management Playbooks.
  • Forecast and manage the customer subscription renewals process.
  • Identify customer cross-sell /up-sell opportunities with the sales team.
  • Secure customer advocacy.
  • Report on all customer health metrics using the customer CRM platform.



In return for your skills and experience as a Senior Customer Success Manager our client offers a very competitive salary ranging between £50-60k plus achievable annual bonus of 15% of salary and benefits.

If you think you are the Senior Customer Success Manager we are seeking and want to joining a thinking agency, then please get in touch with me, Natasha, by clicking on the apply button below and attaching your latest CV.

Talk soon.

Required skills

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